Above: Caregivers like Neo (left) help make RVNAhealth StayWELL an award-winning service.
RVNAhealth is excited to share that our StayWELL team has been awarded a 2020 Best of Home Care® – Provider of Choice Award from Home Care Pulse. This award recognizes RVNAhealth and our StayWELL business as one of the top performing non-medical home care agencies in the nation, based upon unfiltered client experience feedback. Home Care Pulse is the home care industry’s leading firm in satisfaction research and quality assurance.
Committed to being the best in our field, RVNAhealth partnered with Home Care Pulse at the beginning of 2020 as part of an ongoing improvement initiative, to better understand the client and caregiver experience. As an independent third-party provider, Home Care Pulse collects candid and direct phone-interview feedback monthly from StayWELL clients and caregivers in areas such as impact on daily life, communication, caregiver ability, and client/caregiver compatibility.
“As one of only 16 home care agencies in Connecticut to receive this award, and with many hundreds of non-medical home care agency options in our state, we are honored to be recognized for our outstanding service. I am extremely proud of our skilled and compassionate caregivers who provide care 24 hours a day, 7 days a week. I also extend appreciation to our incredible clients for their feedback and trust in having RVNAhealth care for them or their loved ones,” says Melissa Woodhouse, RRT, MOT, OTR/L, CDP, Director of RVNAhealth StayWELL Services.