StayingWELL Office Staff [from left to right]: Paula Schlemmer, Dilcy Rosario-Torres, Racheal DeNault, Melissa Woodhouse, Jessica Spears, Danielle Taibi, Judy Ochoa. Not pictured, Nichole Brant
RVNAhealth is excited to share that our StayingWELL team has been awarded the 2022 Best of Home Care® – Provider of Choice Award and Employer of Choice Awards from Home Care Pulse. These awards recognize RVNAhealth and our StayingWELL business as one of the top performing non-medical home care agencies in the nation, based upon unfiltered client and caregiver experience feedback. Home Care Pulse is the home care industry’s leading firm in satisfaction research and quality assurance.
As an independent third-party provider, Home Care Pulse collects candid and direct phone-interview feedback monthly from StayingWELL clients and caregivers in areas such as impact on daily life, communication, caregiver ability, and client/caregiver compatibility. Committed to being the best in our field, RVNAhealth partnered with Home Care Pulse at the beginning of 2020 as part of an ongoing improvement initiative, to better understand the client and caregiver experience.
“As one of only 17 home care agencies in Connecticut to receive both awards, this recognition places us in the top 20% of participating non-medical home care agencies in the nation. We are honored to be recognized by our clients for outstanding service, as well as by our caregivers as a valued employer. I am extremely proud of our team of skilled and compassionate caregivers who provide care 24 hours a day, 7 days a week – in both normal times, as well as through the challenges of COVID. I am also grateful to our incredible clients for their feedback and trust in having RVNAhealth care for them or their loved ones,” says Melissa Woodhouse, RRT, MOT, OTR/L, CDP, Director of RVNAhealth StayingWELL Services.
To learn more about RVNAhealth’s StayingWELL services, please visit https://rvnahealth.org/services/staying-well/ or call 203-438-5555. To meet some of our exceptional caregivers, please visit our Meet the Caregivers webpage.