Meet Melissa Papish, Senior Business Operations Manager

Things are always better when Melissa Papish is in the room. Or anywhere nearby.

Melissa is one of those people whose intelligent, thoughtful, and insightful contributions get any initiative or any discussion to the next level. And beyond.

An added bonus?  Melissa is calm and measured, with an adept sense of humor and appreciation.

So whether you’re mapping out a strategic initiative, seeking operational acumen, or just trying to get the darn copier to work, be on the lookout for Melissa Papish.

She’s generous with her abilities and you’ll be glad of her help.

Where did you grow up and where do you live now?
I grew up in Danbury just over the Ridgefield border.  Currently I reside in Brookfield with my boyfriend Brandon, son Matthew, stepdaughters Alexandra and Bailey, two canine children, a rabbit, and a frog.

How long have you been at RVNAhealth?
A total of 12 years!  I started at RVNAhealth in 1999 until 2003 when I relocated to South Carolina.  I returned to CT in 2009 and came right back home to RVNA!

What brought you here?
While a sophomore in high school I was providing after-school care for a family in Ridgefield.  Also during that year I had obtained my certified nurse’s aide certificate and was looking for additional employment.  One afternoon I had a few minutes before I had to meet the kids at the bus, so I walked into RVNAhealth to apply for a CNA position.  I was greeted with open arms and so the journey began!

Describe your role at RVNA.
I am the Senior Business Operations Manager.  In short, I ensure all patient services are authorized by insurance companies, ensure the agency can bill for the good work that’s done, and oversee Medical Records.

What is your favorite part of your job?
During my years at RVNA, I’ve held numerous positions (and sometimes more than one position at one time) while the agency expanded from servicing a handful of towns to now servicing 28 towns!  Throughout all the jobs, my favorite part is getting to make a difference to someone, whether it’s a patient, co-worker, or supervisor.  You can say I run on “thank you”s!

Did you ever consider becoming a nurse?
I sure did being my grandmother was an RN.  Unfortunately I quickly realized I was never going to get over my fear of needles or the sight of blood, so I changed my path to work behind the scenes in the healthcare field!

What do you love to do when you’re not working?
Planning my next vacation!

What is your hidden talent?
Not so hidden, but still a talent, is the uncanny ability to remember every detail of everything even years later.  I’m sure my co-workers would agree that it comes in handy on a daily basis!

What would you do if you won the lottery?
Buy my dream oceanfront house in Myrtle Beach, South Carolina.

Do you have a favorite RVNAhealth moment or story?
There isn’t a single favorite moment but instead a culmination of all RVNAhealth moments.  RVNAhealth has afforded me personal and professional growth, unlimited opportunities, and special friendships.  For that, I will forever be grateful to RVNA.

Recommended Posts