For those of you who phone RVNA in need of our services, chances are the Centralized Care Coordination team has answered your call — literally and figuratively. And care coordinator Kendall Krafick may very well have been the friendly voice on the other end of the phone. Lucky for us, a career change brought Kendall to RVNA. What did Kendall bring to us? Her own blend of enthusiasm, excellence, and empathy to everything she does. See what we mean….
Where did you grow up? Where do you reside now?
I lived in Brookfield, CT until I was 3 and have lived in the same house in Danbury ever since!
What did you study in school?
I majored in Health Sciences and minored in Rehabilitation & Disability Studies at Springfield College in MA.
What brought you to RVNA?
I was previously a CNA for about four years at a nursing home and decided that I wanted to broaden my experience by working in home care on the administrative side.
What is your role at RVNA?
I work in the Care Coordination Department where we process HomeCare, Lifeline, and Home Health referrals. We speak with everyone who might refer a patient to RVNAhealth – physicians’ offices, family members and individuals themselves.
How long have you worked at RVNA?
Since September 2017. (A newbie!)
What is your favorite part of your job?
I had been used to direct patient contact, which I certainly do miss. However, this job has allowed me to see health care from a completely different perspective. I’ve truly realized how much work goes into patient care behind the scenes.
Did you ever consider another profession?
I’ve always known that I want to work in health care and I just recently came to the realization that my dream job is becoming a nurse. I hope to return to school for an accelerated program in 2019. Perhaps I’ll return to RVNAhealth as a clinician!
What do you love to do when you’re not working?
I enjoy spending time with my family (including my pups) and friends. If it’s a sunny day, you can probably find me at the beach.
What is your hidden talent?
I competed in Irish Dance for 10 years!
What would you do if you won the lottery?
I would definitely save some for nursing school and use some to travel, too.
Do you have a favorite RVNAhealth moment or story?
I’m constantly smiling or laughing in the office with my co-workers. Care Coordination is a centralized department now and we’re a very close and collaborative team. I have to be the best I can be for my newer co-workers, who are absolutely wonderful. We take a lot of pride in our work and ability to help everyone we speak with.