Walking The Talk And Winning Awards in Home Care!

StayingWELL Services caregiver training

In photo: Jessica Spears, StayingWELL Supervisor, provides hands-on caregiver training with “Alex,” RVNAhealth’s training manikin

RVNAhealth StayingWELL Home Care Services Wins 2024 Best of Home Care – Leader in Experience Award

For the second year in a row, RVNAhealth StayingWELL Services has won the distinguished Best of Home Care – Leader in Experience Award from Home Care Pulse (HCP), the leading firm in experience management for home care. As a Leader in Experience, StayingWELL Services is now recognized among the top 15% of over 3,000 home care agencies nationwide participating in the HCP Experience Management Program. For Melissa Woodhouse, Director of RVNAhealth’s StayingWELL Services, excellence in non-medical home care starts with listening to our clients and having the best caregivers!

Home Care Pulse 2024 StayingWELL Awards

Walking The Talk in Client and Caregiver Satisfaction

A firm believer in the adage, “you can’t manage what you don’t measure,” Woodhouse and team sit down monthly to review satisfaction and experience feedback that comes in continuously from our clients and caregivers. “We’ve been using Home Care Pulse for unbiased feedback for over four years. The insight and information we receive have been invaluable to the management and success of our services. We are particularly proud of our improvements over the past year. The 2023 Home Care Pulse data shows that we outperformed 70% of other nationwide home care agencies in both client overall satisfaction with their daily life and client ratings of their caregiver abilities.” Woodhouse attributes these outstanding results to their increased investment in caregiver training programs – all which tie back to client and caregiver feedback.

Investing In Our Caregivers and Delivering the Best in Client Home Care

All new caregivers hired by RVNAhealth StayingWELL Services go through an orientation program with training by experienced supervisory staff. This past year, StayingWELL Services acquired usage of and incorporated a full-sized healthcare training manikin (nicknamed, Alex) to elevate hands-on training. All caregivers now receive group and individual hands-on training in techniques such as bathing, dressing, transfers, and more. “This additional ‘hands-on’ training now provided in the office, before a caregiver goes out to a client, has been a significant game-changer,” says Woodhouse. “Caregivers learn more and feel more confident, and our supervisors obtain better assessments of caregiver capabilities and can customize ongoing learning needs. This ultimately has led to better pairings of caregivers to client needs — which has had a great impact on our client and caregiver satisfaction scores.”

Melissa Woodhouse, RVNAhealth Director of StayingWELL Services

In addition to its caregiver training, StayingWELL also prides itself on a continued robust supervisory and support team. “I am pleased to hear positive feedback from both clients and caregivers about the support we provide to our caregivers. In addition to orientation and training, our three full time home care supervisors go out with caregivers for every new assignment and for any client status changes. This is another differentiator for us,” says Woodhouse.

“Having won this prestigious home care award last year, and then seeing the continued efforts of our team to push for and achieve even higher satisfaction – I am just extremely proud.  Our team of 200+ caregivers and support staff come to work and make the quality of our clients’ lives their number one priority each day. It is very exciting to be able to share this year’s award and results with our team and celebrate all that they do!”

About RVNAhealth StayingWELL Services

RVNAhealth StayingWELL Services provide non-medical at-home personal and household daily living assistance to help you retain independence and live safely, comfortably, and joyfully at home or wherever you reside. Available 365 days annually, for short- or long-term durations, our caregivers serve over 35 communities in Connecticut. To learn more, please visit our StayingWELL Services website or call 203-438-5555.

RVNAhealth StayingWELL Services Wins Distinguished 2023 Leader in Experience Award

Congratulations to RVNAhealth’s StayingWELL Services division for winning the distinguished 2023 Best of Home Care – Leader in Experience Award from Home Care Pulse (HCP), the leading firm in experience management for home care. The Leader in Experience Award is the highest recognition awarded by HCP. It is given to select home care businesses that receive both HCP’s Provider of Choice and Employer of Choice awards – reflecting client and employee satisfaction ratings among the very highest in 10 or more quality metrics. As a Leader in Experience, RVNAhealth is now recognized among the top 15% of home care providers participating in the nationwide HCP Experience Management Program.

Committed to being the best in our field, RVNAhealth partnered with Home Care Pulse at the beginning of 2020 as part of an ongoing improvement initiative, to better understand the client and employee assistant experience.  As an independent third-party provider, Home Care Pulse collects candid and direct phone-interview feedback monthly from StayingWELL clients and employees in areas such as impact on daily life, communication, assistant ability, and client/assistant compatibility.

“Winning this top award category — the Leader in Experience award — is an incredible honor,” says Melissa Woodhouse, RRT, MOT, OTR/L, CDP, Director of StayingWELL Services. “I am proud of the efforts made by our team to listen to, and act on, the honest opinions and recommendations made by over 200 of our clients and employees in the past year. The feedback received continues to challenge us in raising the bar for delivering excellence in daily living assistance to our clients and offering a rewarding career to our employees. As one of only 12 participating home care agencies in Connecticut to receive this award, we are honored to be recognized.”

RVNAhealth StayingWELL Services provide non-medical at-home personal and household daily living assistance to help you retain independence and live safely, comfortably, and joyfully at home or wherever you reside. Available 365 days annually, for short- or long-term durations, our living assistants serve over 35 communities in Connecticut. To learn more, please visit https://rvnahealth.org/services/staying-well/ or call 203-438-5555.

In the Words of Our Patients and Loved Ones…

On November 13th, we will celebrate Caregiver Appreciation Day. What a better way to celebrate the talents and dedication of our amazing StayingWELL caregivers than by sharing a testimonial from one of our families…

“It is 9:30pm on Wednesday night, and I am home after meeting my mother-in-law’s night aide at 8pm. Danielle Taibi had stopped by her unit earlier, but I was unable to be there for that. My mother-in-law and her daughter, were raving about Danielle. They thought she was so helpful, knowledgeable, and understanding. Then Shannece S. came at 8pm and she had such a warm and lovely disposition. She turned to me and said, “go home and go to sleep”. It was the best thing someone said to me all week!

Client family member, Jodi Stewart

Caregiving is often described as a labor of love for those providing care for a family member or friend. When the decision is made to bring in RVNAhealth’s StayingWELL caregiving team to help, we know how important it is to understand the needs of both our clients AND their loved ones. Rest is one of those needs that are essential to the health and well-being of familial caregivers. Our caregiving teams work every day to provide outstanding care and service to our clients along with empathy and assurance to loved ones.  “Go home and go to sleep” is a simple but meaningful phrase that will resonate for those that understand the labor of love that is caregiving. Thank you Shannece and Danielle for demonstrating the best of RVNAhealth caregiving! And thank you to all of our StayingWELL caregiving team — you remind us every day, through moments like the above, the impact and meaningfulness of our work!

RVNAhealth’s StayingWELL services provide hourly and live-in personal caregivers to assist individuals with maintaining independence and living safely wherever they reside. If you would like more information please contact us at 203.438.5555 or visit our website.

In the Words of our Patients and Loved Ones…

RVNAhealth’s StayingWELL services provides hourly and live-in personal caregivers to assist individuals with maintaining independence and live safely wherever they reside. We are grateful when one of our clients writes in to share the impact our caregivers have had on their family. Our StayingWELL caregiving team — over 200 strong — is a group of award-winning individuals who bring pride and compassion to their work and clients. Congratulations to our caregiver, Karen, for being recognized!

“I would like to recognize and thank Karen for the care she has provided to my grandmother. Having a loved one who is challenging to care for has really put my personal and work life to the test. Since Karen joined our family’s care team, she has made our lives so much easier! My grandmother, who would never have agreed to a “caregiver,” was instead introduced to Karen as a “housekeeper.” Karen’s bubbly personality quickly won her over and within the first day my grandmother was letting her do the laundry – something she would previously only let my cousin, or I do. Since starting, we have increased care to every week, and this has lifted a huge burden from my mother and myself. Karen ensures the fridge is clear of expiring foods, goes grocery shopping, and cleans. She also took my grandmother to a local nursery to buy some outdoor plants that she continues to show every family member and neighbor that comes by. It has been a very stressful time as my grandmother began to lose her independence (driver’s license, etc.). Karen has made this transition so much easier! We are grateful to Karen and her personality. She has been such a benefit to my grandmother, and she looks forward to Karen’s visits.” – N.B., Bantam, CT

If you would like more information on RVNAhealth’s private duty caregiving services, please contact us at 203.438.5555 or click here to visit our website.

The Precious Gift of Education

The gift of education is a profound one. An investment in an individual that rewards their potential; offers enlightenment; and has the power to influence the course of their life. Every year, select RVNAhealth staff members are fortunate to receive such a gift  — through scholarships offered by Fairfield County Bank and the Couri Family Foundation, both longtime donors and believers in RVNAhealth.Continue reading

In Celebration of Family Caregivers – Tips to Remain at Your Best!

This month RVNAhealth took time to recognize and thank our StayingWELL caregivers for their tireless efforts in helping clients remain safely and confidently at home.  We celebrate our caregivers during November, which also happens to be National Family Caregivers Month.

As a caregiver, prioritizing time for yourself can be just as important as the care you provide for a loved one at home.  Feeling your best and feeling adequately prepared can only happen when you invest time in yourself.  Here are some helpful tips to help family caregivers remain at their best both physically and mentally.

  • Learn and use stress-reduction techniques, e.g., meditation, prayer, yoga, Tai Chi
  • Attend to your own healthcare needs
  • Get proper rest and nutrition
  • Exercise regularly, even if only for 10 minutes at a time
  • Take time off without feeling guilty
  • Participate in pleasant, nurturing activities, such as reading a good book, taking a warm bath
  • Seek and accept the support of others
  • Seek supportive counseling when you need it, or talk to a trusted counselor, friend, or pastor
  • Identify and acknowledge your feelings, you have a right to ALL of them
  • Change the negative ways you view situations
  • Set goals

If you or someone you know is a family caregiver in need of additional care support, RVNAhealth offers care planning and management services, as well as its own StayingWELL services offering both hourly and live-in caregiving for personal and household support.  Visit RVNAhealth at https://rvnahealth.org/services/staying-well/ or call us at 203.438.5555 x 4 for more information.

If you would like more information you can go to: https://www.caregiver.org/resource/taking-care-you-self-care-family-caregivers/