Congratulations to RVNAhealth’s StayingWELL Services division for winning the distinguished 2023 Best of Home Care – Leader in Experience Award from Home Care Pulse (HCP), the leading firm in experience management for home care. The Leader in Experience Award is the highest recognition awarded by HCP. It is given to select home care businesses that receive both HCP’s Provider of Choice and Employer of Choice awards – reflecting client and employee satisfaction ratings among the very highest in 10 or more quality metrics. As a Leader in Experience, RVNAhealth is now recognized among the top 15% of home care providers participating in the nationwide HCP Experience Management Program.
Committed to being the best in our field, RVNAhealth partnered with Home Care Pulse at the beginning of 2020 as part of an ongoing improvement initiative, to better understand the client and employee assistant experience. As an independent third-party provider, Home Care Pulse collects candid and direct phone-interview feedback monthly from StayingWELL clients and employees in areas such as impact on daily life, communication, assistant ability, and client/assistant compatibility.
“Winning this top award category — the Leader in Experience award — is an incredible honor,” says Melissa Woodhouse, RRT, MOT, OTR/L, CDP, Director of StayingWELL Services. “I am proud of the efforts made by our team to listen to, and act on, the honest opinions and recommendations made by over 200 of our clients and employees in the past year. The feedback received continues to challenge us in raising the bar for delivering excellence in daily living assistance to our clients and offering a rewarding career to our employees. As one of only 12 participating home care agencies in Connecticut to receive this award, we are honored to be recognized.”
RVNAhealth StayingWELL Services provide non-medical at-home personal and household daily living assistance to help you retain independence and live safely, comfortably, and joyfully at home or wherever you reside. Available 365 days annually, for short- or long-term durations, our living assistants serve over 35 communities in Connecticut. To learn more, please visit https://rvnahealth.org/services/staying-well/ or call 203-438-5555.
