Meet the Care Coordination Team

We all know the frustration of calling a company for help, only to be transferred from person to person to person. Or worse, never reaching a live body at all.  At RVNA, that’s not OK.

“Our goal is to give our customers the help and guidance they need — right from the first phone call, or as soon as they walk in the door,” says Melissa Woodhouse, RRT, MOT, OTR/L, CDP, manager of RVNA’s centralized Care Coordination Department.  Woodhouse’s team fields calls from potential patients and family members, doctors, hospitals, and assisted living or rehab facilities, always with the same end goal:  helping patients get the services they need.

“Often, when people contact us or come to us,” says Woodhouse, “they don’t really know what they need. Health care services and terminology can be very confusing. Our job is to listen to their concerns, gather the clinical information we need, and talk over what we can do to help.”

The Care Coordination Department represents all of RVNA’s services – in-home nursing and therapy services, onsite physical therapy and rehabilitation (Rehab by RVNA), and non-medical home care (HomeCare by RVNA) – so customers don’t have to make multiple phone calls to get what they need.

“It’s not unusual for patients to come to us needing several RVNAhealth services,” Woodhouse explains. “We’re able to line up just the right services to address their concerns.” RVNAhealth care coordinators are also able to help people navigate the often-complicated requirements of insurance coverage, a much-appreciated service.

RVNA’s Care Coordination team currently has six members: manager Melissa Woodhouse, RRT, MOT, OTR/L, CDP; Randie Cooper, Kendall Krafick, and Courtney Mead, who work the phones; and receptionists Norma Losito and Nancy Verses, who take the time to ensure that all RVNAhealth callers and walk-ins get to the right place.

Among the six of them, the team has a breadth of experience that encompasses home health, rehabilitation services, home care, administrative services, and even work in a skilled nursing facility. This collective expertise and insight makes them especially qualified for their roles.

Woodhouse, a former EMT, and respiratory and occupational therapist (OT), started at RVNAhealth in 2014 as an in-home OT before being promoted to a Rehab Manager. When the Care Coordination role came up, she saw it as a great opportunity to help people on multiple levels. “I loved the idea of getting people the care they need while also assuring they have the best possible experience with RVNA,” she says. Both Krafick and Mead worked as CNAs (certified nursing assistants) before joining RVNA, and Cooper started in Homecare by RVNA. Losito and Verses have been at RVNAhealth for 6 and 4 years respectively, and bring a wealth of administrative experience to their roles.

Though the mission of the Care Coordination team is no small task, Woodhouse sums it up simply. “When you know you’ve helped someone and gotten them the services they need, there’s nothing more gratifying.”

From Hospital to Home to Rehab — All with RVNAhealth

One Patient’s Recovery from Joint Replacement Surgery

If you had spoken with Danbury resident Diana Barchi in early May, she probably would not have imagined she’d soon be walking laps around the RVNAhealth grounds — relatively pain free. Her knee was that bad. But on May 9, the active 90-year-old had total knee replacement surgery. And with RVNAhealth’s help, she’s made steady progress on her recovery.

Barchi’s story began earlier this year at her part-time residence in Florida. While walking to the mailbox one morning, she was suddenly unable to bear weight on her leg and walk. As she explains it, her arthritis, which had previously been manageable, had finally caught up with her. Fortunately, with family visiting from Connecticut, she was able to return home to take care of it. The solution was a total knee replacement followed by physical therapy. Instead of going to an inpatient rehabilitation facility after the hospital, Barchi decided to go home to start her therapy there. And RVNAhealth was right there with her to meet all her needs – from physical therapy and extra assistance at home while she recovered, to outpatient PT at Rehab by RVNA.

“I was afraid going home from the hospital would be awful at first,” she says, referring to both her pain and limited mobility. “Then (RVNA physical therapist) Tricia showed up the next day and started encouraging me. I kept saying ‘No, I can’t do it,’ but she helped me, and I did it.”

All told, Barchi received at-home physical and occupational therapy, as well as skilled nursing services to assist her when she first returned from the hospital. She then made a seamless transition to Rehab by RVNA where she continues her therapy as an outpatient.

“Following a patient right from the time they get home from the hospital is incredibly important to the therapy process,” says RVNAhealth Director of Rehabilitation Services, Gigi Weiss. “The patient benefits from the continuity of having one agency provide all of their treatment and therapists who understand the patient’s complete medical history and path to recovery.”

Barchi’s progress is a case in point. “I started with exercises on my bed. Pretty soon, Tricia had me up and walking, and doing even more exercises.” Now, at Rehab by RVNA, Barchi is working on more advanced skills such as increasing her knee range of motion and strength, improving her balance, walking up and down stairs, and getting around outside independently.

As her therapy progresses, Barchi is looking forward to getting back to some of her favorite activities – cooking, baking, and gardening.  A Danbury native, Barchi and her siblings, ranging in age from 88 to 97, regularly get together for family gatherings. After years as a stay-at-home mom, she began her career as laundry supervisor for a local nursing home at age 50, retiring 30 years later. Along the way (in her 70s), Barchi broke both wrists in a fall. Determined, she went back to work as soon as she recovered. It wasn’t until age 80 that Barchi finally decided to retire. Still, she says she loved working and sometimes thinks she’d like to go back.

In the meantime, Barchi will continue her therapy at RVNAhealth, which is scheduled to conclude on July 10, just 2 months from the day of her surgery.

“I have nothing but accolades for the RVNAhealth physical therapists and staff at Rehab by RVNA,” she says. “I love the people I’m working with here. That’s sincere, you know. I’m so glad I didn’t go to a nursing home!”

June 2018: Eating for Brain Health

My family has a history of Alzheimer’s Disease. I’ve read about different diets that can help reduce the risk. What are they and do they work?

A healthy diet is certainly a good place to start in the prevention of many conditions, and brain health is no exception. While there’s no single diet that is proven to reduce the risk of Alzheimer’s, there is promising information about dietary approaches that may help brain function in indirect ways.

What’s key is reducing the risk of other conditions that can contribute to a decline in cognitive function. Cardiac disease and high blood pressure are both linked to a deterioration in blood vessels, including blood vessels in the brain, which increases the risk of Alzheimer’s and vascular dementia. Eating to protect your heart and lower your blood pressure can have the added benefit of lessening risk factors associated with cognitive decline. Diets that reduce cholesterol and inflammation can also contribute to a reduced risk for Alzheimer’s, again because they can reduce your risk for heart disease.

There are three eating styles that show promise in protecting heart health and reducing blood pressure, and therefore may improve brain health, as well. They are the Mediterranean Diet, the DASH Diet, and the Mind Diet. These diets all have some elements in common and it’s smart to consider incorporating these into your diet:

Up This

  • Foods high in monounsaturated and omega-3 fatty acids, such as olives, ground flaxseed, cold water fish and nuts
  • Fruits and vegetables, particularly green, leafy vegetables
  • Whole grains and beans (legumes)
  • Lean meat and occasional low-fat dairy foods

Reduce That

  • Sugar – including honey, syrup, agave and other “natural” forms of sugar
  • Artificial sweeteners – including Stevia, Splenda, Sweet ’N Low, Equal and sugar alcohols
  • Processed carbohydrates, such as those made with white flour
  • High-fat dairy products
  • High-fat and processed meats, such as deli meats and bacon
  • Alcohol

Although there’s no sure-fire way to completely prevent or reverse Alzheimer’s, improving your overall health through diet is certainly food for thought.

If you want to discuss dietary approaches to prevent and manage specific diseases, feel free to contact me for a private consultation at 203-438-5555.

May 2018: Arthritis and the Anti-Inflammatory Diet

I know nutrition can help with conditions like heart disease and diabetes, but what about arthritis. Will changing my diet help my condition?

I’m sorry to hear about your arthritis but am happy to report that there are definitely things you can do nutritionally to protect against the development of the condition or lessen the severity of symptoms. Simply put, arthritis is inflammation in the joints that worsens over time. Several types of arthritis together affect millions of Americans and limit their daily activities. So, what’s the nutritional approach to help with the inflammation of arthritis? An anti-inflammatory diet. Here are key elements to keep in mind.

Out with the Bad — Foods that Promote Inflammation
Higher intake of meat and alcohol contributes to increased inflammation in the body. Lower consumption of vitamin C in fruits and vegetables, whether in combination with high meat and alcohol intake or not, also contributes.

In with the Good – Foods that Help
Evidence suggests that increasing consumption of vitamin C, vitamin D found in fatty fish, omega 3s found in ground flaxseeds and flaxseed oil, and nutraceuticals such as glucosamine and chondroitin may help with arthritic symptoms. Phytochemicals found in a wide variety of foods such as fennel, garlic, basil, rosemary, pomegranate, turmeric, red pepper, cloves, anise, and ginger can also fight inflammation.

Lighten Up
For osteoarthritis in particular, weight loss is effective because excess weight strains the joints. As little as a 5% reduction in weight from a sensible diet— in an overweight person — can bring an 18% gain in overall functioning. While it’s not recommended that people at a healthy weight attempt to lose weight, everyone benefits from vitamins A, C, D, E and omega-3s.

Translating it to the Kitchen Table
The anti-inflammatory diet isn’t new. In essence, it’s similar to the Mediterranean diet, which has myriad health benefits beyond reduction of inflammation. The recommendations from the Academy of Nutrition and Dietetics include:

  • Fish: 3-4 oz. fatty fish (cold water fish like salmon, tuna, scallops, sardines, herring) twice a week. If you’re not a fish fan, try taking 600-1,000 mg of fish oil daily. Omega-3s found in these foods and supplements can help with pain, swelling, stiffness, and tenderness.
  • Nuts: 1 ounce per day to provides benefit from vitamins B6 and Omega-3s. Choose walnuts, almonds, pistachios, or pine nuts.
  • Fruits and vegetables: Nine or more 1-cup servings per day helps due to the antioxidants and phytochemicals they offer. Quick tip — the brighter the color, the higher the antioxidants, so choose broccoli, spinach, kale, blueberries, cherries.
  • Beans: 1 cup at least twice per week. Beans contain fiber and phytonutrients that can help lower a key marker of inflammation in the blood, and are filled with protein which helps with muscle health. Best choices include red kidney beans, pinto beans, and small red beans.
  • Whole grains: 6 oz. of grains per day (at LEAST 3 oz. should be whole grains). A serving boils down to a cup of cooked brown rice or one slice whole grain bread. Much like beans, the fiber here is key.
  • A word about night shade vegetables: Some people report more pain when consuming tomatoes, eggplants, potatoes, and red bell peppers, sometimes referred to as nightshade vegetables. If they cause discomfort for you, avoid them. Otherwise, feel free to eat them as they contain antioxidants, vitamins, and minerals!

By following an anti-inflammatory diet, you can keep inflammation and arthritic symptoms at bay. As always, it’s important to talk to your doctor or healthcare team about supplementation and what’s the best fit for you.

Meg Whitbeck, MS, RD, counsels patients in disease management through nutrition. For more information or to schedule a private consultation, contact RVNAhealth at 203-438-5555